Our Platforms
Purpose-built for the mortgage servicing lifecycle.
ATLAS handles loan boarding. SORA handles post-boarding analytics. ECHO manages the borrower complaint lifecycle. IRIS reconciles investor reporting daily. Four platforms built to work together.
Live Platform
Automated Transfer Loan Administration System
End-to-end loan boarding and transfer management. From intake through file generation, exception resolution, post-boarding reconciliation, and borrower correspondence, ATLAS handles the full lifecycle in a single auditable platform.
Explore ATLAS
Core Modules
Transfer Intake and Pipeline
Create and track servicing transfers from first contact through final boarding.
Field Mapper and Code Translation
Map seller fields to your system of record with configurable lookup tables.
Validation Rules and Exception Queue
Configurable data quality checks that auto-raise exceptions before boarding failures.
Boarding File Generator and SFTP
QC-gated file generation with automated delivery and scheduled transfers.
Reports, Analytics, and SLA Tracking
Pipeline dashboards, SLA compliance, and exception trend analysis.
Live Platform
Servicing Oversight, Reporting & Analytics
The most comprehensive analytics platform in mortgage servicing. 19 modules spanning portfolio, default, customer experience, operations, compliance, and cash flow — servicer-agnostic, so it works across whatever mix of SORs and subservicers you use.
Explore SORA
Platform Modules (19)
Executive & Portfolio Oversight
C-suite summary, portfolio monitor, performance scorecard, MSR valuation, compliance registry.
Default & Loss Mitigation
Loss mit workout pipeline, foreclosures with state timelines, bankruptcy case management.
Customer Experience & Recapture
CFPB complaints, call analytics with NPS / CSAT, refi-candidate recapture scoring.
Operations & Investor Reporting
FNMA / FHLMC / GNMA cycles, loan transfers, escrow, SLA & cost-to-service.
Tools: DQ · Reports · Market
19-rule data-quality engine, no-SQL ad-hoc reports, daily FRED market data feed.
Live Platform
Enterprise Complaint Handling and Oversight
Full-lifecycle borrower complaint management built for mortgage servicers. From intake across 16 channels through SLA-driven workflow, investigation, response drafting and approval, root-cause analysis, corrective action, and subservicer oversight — all in a single auditable platform.
Explore ECHO
Platform Modules (8)
Intake & CaseFlow
16 intake sources, auto-SLA assignment, status workflow, tasks, and notes.
Response Queue
Draft, approve, and send responses with templates and full version history.
Corrective Action (RCA & CAPA)
Root-cause analysis linked to corrective action plans with validation tracking.
Insight & QC Reviews
Volume trends, source performance, repeat complaints, and second-line QC oversight.
Alerts
Overdue, due-soon, high-risk, and repeat complaint flags keep your team ahead of SLA breaches.
Live Platform
Investor Reporting and Integrity System
Daily reconciliation between your servicing system and every investor reporting destination — FNMA LSDU, FHLMC Servicing Gateway, GNMA RFS, and private PSA. Variances surfaced before they become repurchases, compensatory fees, or exam findings.
Explore IRIS
Core Modules
GSE Reconciliation
Daily validation against FNMA LSDU and FHLMC Servicing Gateway — UPB, P&I, delinquency, and liquidation.
Ginnie Pool Accounting
RPB drift monitoring, pool-to-security reconciliation, and delinquency threshold alerts against GNMA RFS.
Custodial Account Reconciliation
Three-way match across servicer SOR, custodial bank (BAI2), and investor remittance with daily aging.
Exception Workbench
Analyst-facing variance inbox with severity tiers, bulk operations, root cause tagging, and full audit trail.
Private Investor & PSA
Configurable rules engine for bespoke PSA remittance, advances, and waterfall logic — no engineering required.
Coming Soon
More platforms in development
BlackWolf Solutions is expanding beyond boarding, analytics, and complaint management. Additional platforms for the mortgage servicing lifecycle are currently in development.